Return & Exchange Policies for Hatchet Eyewear Wood Sunglasses
No Risk 15 Day Money Back Guarantee
Have confidence in ordering with HatchetEyewear.com, if you are dissatisfied with ANY of our sunglasses you may return them for a full refund within 15 days of shipment. Returned items must be in new condition with no signs of use or wear and in the original packaging. In the event that you need to return a product, please contact us for return instructions and a return authorization code by sending us an email at Support@HatchetEyewear.com.
After we receive your return, we will issue you a refund ASAP... Although, it may not show up on your credit card right away because that is just the way some credit card companies are.
We can ship to virtually any address in the world and offer free shipping to almost every country. We also offer faster shipping options at discounted rates.
We generally ship items within 12-24 business hours of receiving your order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose.
We find that most packages arrive within the windows we quote on our shipping page. However, we cannot guarantee shipping time due to climate weather, natural disasters, carrier delays, strikes, war, theft, etc. We make every effort to make sure your item arrives in time and provide a tracking number to you after your order so that you will be able to see when it will arrive.
Taxes Customs and Import on International Orders
Hatchet Eyewear is not responsible for items being held up in customs or for import fees and taxes on an item. We have no control over these fees and cannot predict any fees that may be assed or applied to the orders by the local customs agent in your country. The customer is responsible for any such applicable costs.
Product Appearance Policy
Like snowflakes and fingerprints no two pair of Hatchets are exactly alike. Each pair is wonderfully unique due to wood grains and textures, so the pair you receive will look slightly than the pair pictured for the product you ordered. DON'T PANIC. Product images are meant to be used as a guide to what the product will look like but not an exact representation. Truthfully, if you were wanting an exact mass production copy of what everyone else already has; you shouldn't be here.
Promo Code Policy
Purchases made using a coupon code in order to receive a percentage off are not eligible for return and are not covered by our 15 day return policy. If you plan on making a return of the product, we recommend not using a coupon code for your purchase.
*Our exchange policy is stricly based on Retail sales and not wholesale accounts. Please be advised.